These terms cover tuning services, supplied tune files and the Tuned by Keith order portal, operated by Calibrations LLC. Your agreed order or invoice identifies the service and approved vehicle configuration.
Service scope and delivery
E-tuning is $400 for up to eight revisions in most cases. Base-map service is $50. OTS maps, where an approved compatible map is available, are $150. Confirm compatibility and the scope of work with Keith before purchase.
Initial files and revisions are usually delivered the same business day and no later than one business day after the required payment, usable logs and complete vehicle information have been received. Business hours are Monday–Friday, 8 a.m.–6 p.m. Pacific. Missing information or unusable logs must be resolved before that turnaround begins.
Approved vehicle and configuration
Provide accurate vehicle, hardware, fuel and ECU information. A base map is a starting point for the agreed tuning process. Follow the instructions supplied with each file and contact Keith if the vehicle condition or configuration changes.
End-user file license
The supplied tune or map file is licensed for use only on the vehicle and configuration approved for the order. It may not be resold, shared with others or transferred to another vehicle. Contact Keith before using the file with changed hardware, fuel or ECU configuration.
Refunds and cancellations
You may cancel for a refund before tuning work begins and before any tune or map file is delivered.
Once tuning work has begun or a file has been delivered, refund requests are reviewed individually. Contact Keith with your order or invoice reference and a description of the issue so we can review the work completed and the circumstances.
If a delivered file appears incorrect or incompatible, do not flash it. Contact Keith so the file and your approved vehicle configuration can be checked.
Nothing in this policy limits any refund or other rights you have under applicable consumer law.
Orders, payment and correspondence
Use the payment instructions on your approved invoice. A submitted inquiry is not confirmation of payment or file compatibility. When using the order portal, send project messages and upload logs there; replies to notification emails are not synchronized into the portal.
Data and support
Read the privacy policy for information about customer records and file retention. For service, license or refund questions, contact keith@tunedbykeith.com or +1 (469) 933-7075.